Ordering, Billing, Shipping and Payment Methods
Garden Valley Ranch
498 Pepper Road
Petaluma, Ca 94952
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Bare root roses :: Shipping & Policies
We accept bare root orders from September through the end of February each year. They are available for shipping or pickup beginning in late January. All orders for bare root roses to be shipped must be received before the end of February. Orders will be shipped from January through the end of March, weather permitting. Garden Valley Ranch strives to offer one of the largest selections of roses available anywhere and all of our bare root roses are #1 grade. We select interesting and quality roses from all the major vendors, as well as specialty roses from other vendors. Please be sure to include a legible ship-to address and a daytime phone number with shipping orders. We ship Federal Express or USPS. Shipping and packing charges are calculated at time of order, but may vary slightly when actually shipped. We do not ship COD. For bare root shipments to be held (either for pick-up or later ship dates) we charge your card the day the roses are packed*. Cancelled orders after packing will be charged a 15% restocking fee. If you wish to have tree-roses shipped, we will contact you with the shipping charges. If we are unable to fill your order as specified, we will ship what we have available and adjust your charge accordingly, if there is a significant portion of your order unavailable, we will contact you for possible alternatives. We guarantee our roses to be true to name and our roses leave here in excellent condition. These bare root roses are much higher quality than what is seen in the box stores. If your rose turns out to be the wrong variety, or it does not grow, we will refund or replace the rose at our discretion. However, there can be no refunds for roses shipped at the buyer's request during an inappropriate time of year, or if reasonable care was not taken once the rose was received. To receive a refund or credit, please send us photographs and/or the label for the rose-we MUST be notified as soon as possible and late as July 1st of the year purchased for refund eligibility.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
*Online orders are charged at the time the order is placed.
For planting, no matter what the soil, we recommend using one cup of bone meal and one cup of blood meal mixed into the hole for each rose. DO NOT put chemical fertilizers in the hole with the rose, and do not use chemical fertilizers until the plant begins to grow (at least 4 weeks after planting). We recommend you do not use chemical fertilizers (or other chemicals) whatsoever, as they tend to damage the soil structure and micro-organisms that create true soil fertility. Good compost and a topping of mulch should be added at planting time and each year for best results.
For bare root planting, we recommend soaking the roses over night (or up to 7 days) in water with a little mycorrhizae mixed in. We sell E. B. Stone's Rose & Flower Food that contains this and other nutrients beneficial to getting your roses off to a good start, see our complete line of fertilizers and sprays here). We also strongly recommend that you plant grafted roses with the graft buried from 1 to 2 inches, this encourages roses to grow onto their own roots in time, and can make for a much longer-lived plant.
Important :: We do not ship bare root roses after March. If you cannot accommodate plants (storing them in a cool dark, moist place until they can be safely planted), we will not be able to guarantee your success.
Bare root Roses :: Pick up at Garden Valley Ranch
You can pickup your order directly at Garden Valley Ranch from late-January to the end of March (once you have been notified your order is ready). If you do not pick up your order by the end of March, and make no arrangements to do so later, we will pot all bare root roses remaining, and you will need to pay the difference between potted and bare root pricing if you still wish to receive your roses. No refunds in these circumstances.
All pickup orders MUST BE ORDERED IN ADVANCE.
All pickups must be pre-ordered and secured with a credit card. Credit cards are billed when your order is packed* (see exception above for online orders).
Books, videos and garden supplies :: Shipping
All books, videos and nonperishable items are shipped First Class via US Postal service. Please allow 7 to 10 business days. Shipping charges calculated at time of order. (sales tax will be added).
Fresh Cut Garden Roses :: Shipping
Minimum order 2 bunches (each bunch is 10 stems). Specific varieties are subject to availability. If we are unable to fill your order as specified, we will contact you for appropriate substitutions. Fresh cut roses are shipped FedEx priority overnight. We can not ship to PO Boxes. We do not ship COD. (tax will be added)
Fresh Cut Roses :: Pick up
You can pickup your order directly at Garden Valley Ranch, please call 707-795-0919 to arrange for a pickup date. All pickups must be pre-ordered and secured with a credit card. Credit cards are billed when your order is packed.
Returns and Exchange Policy
Please notify us if there is a problem with your order as soon as you are aware. We may be able to help in resolving your issue. We cannot be held responsible for products not properly cared for or planted inappropriately. Any item accepted for return is subject to a 15% restocking fee.
For other Questions 707-795-0919